Envision a place where nurses and patients mingle without the typical nursing stations, where all rooms are semi private, where artwork covers the walls, salt water aquariums provide a calm escape, and medical records are available for review by patients and their families. Therapy dogs and musicians roam the halls and family-like kitchens buzz with activity as patients and staff alike share a meal or enjoy a coffee break. There is minimal signage, as staff members are more than willing to guide a patient or lost visitor to their desired destination - a small gesture, yes, but a huge help to the patients, who gratefully remember the experience of a staff member stopping what they were doing to take them where they needed to go.
As a Planetree hospital, Griffin subscribes to the philosophy that they can best serve patients and the community by providing the latest in medical technology in a healing, nurturing environment which encourages the patient's involvement and participation. The model is based on providing peaceful, comfortable surroundings, warm and supportive caregivers and access to health information and education to help patients get well faster and stay well longer.
Visitors are wowed when they learn that everything about Griffin revolves around a mission to provide personalized, humanistic, consumer-driven health care. For employees that means, "taking pride in the organization as if you own it." Employees are constantly reminded that their No. 1 priority is catering to patient needs. One employee states, "the philosophy of care at Griffin is to nurture the individual physically, spiritually and emotionally. And the employees exemplify that in their approach to the patients and each other."
Griffin's President Patrick Charmel says: "Health care workers enter their fields because of personal motivation to serve people. Griffin's Planetree patient-care model approach to care and a healing environment provide that opportunity. Employees leave each day with a sense of personal satisfaction that they have helped those who choose Griffin Hospital for their care."
With continuous support and encouragement, Griffin employees are committed to constantly improving patient care and satisfaction. As one employee declares, "we really function as a team to give 'caring' healthcare to our patients and their families. This gives us an overwhelming sense of accomplishment and pride." |
