ADP recently released a report which, based on data they’ve collected from several studies, examines the causes and implications of a persistent disconnect recorded between HR’s and employees’ perceptions. The topic is an interesting one: despite the vast improvement in and efficiency of communications tools and processes that we’ve witnessed over the years, employees and HR departments have seemed to maintain notably differing perceptions on many key human capital management effectiveness issues. This disparity holds true globally, and in companies of all sizes. ADP has noted this trend in three of their ADP Research Institute® global studies in 2013: Quantifying Great Human Capital Management, Employee Perspectives on Human Capital Management, and HR 360. All three studies measured perceptions of status and value of the HR function and showed consequential differences between employees and HR in key areas such as how well employees were being managed, how well questions regarding HR and benefits issues were addressed, whether feedback was communicated or even collected, and in performance evaluations. Data indicate that similar gaps in perception exist between HR and senior management on these same topics, and as ADP points out, these differences matter because they may be indicative of larger problems within organizations – such as whether investments in HR technology are actually delivering the results of more effective communication, or whether advantages of a strategic HR function are being actively sought and realized.