Employees at 261-person Quantum health— a company that coordinates “care” by acting as a liaison between patients, families, and health care providers— are hired for customer service attitude. Each new hire is assigned to a Quantum Mentor, a cultural advocate who ensures that employees understand how to live out Quantum’s vision and values. The Quantum Mentors also host Culture Councils, where small groups of team members are assembled to discuss workplace issues and brainstorm ways to make the workplace even better. Random Acts of Kindness emails are sent out to acknowledge team members for actions that go above and beyond. These experts in caring truly care for their colleagues and clients and feel cared for and valued by management.