Articles

Articles

Creating Opportunities for Success

By Leslie Caccamese

The most recent recession has not been kind to the construction industry. With the highest unemployment rate in any job sector, and construction spending the lowest it has been since 1999, circumstances for those in the construction services industry were bleak. However, at Atlanta-headquartered Holder Construction, the situation was anything but dismal. A long-time Best Company to Work For on our Small & Medium List, roughly 600 person Holder Construction managed to unearth opportunities even while confronting the challenges presented by the recession.


April 12, 2012

Articles

Emerging Trends in People Management

By Robert Levering and Marcus Erb

The nature of work is changing in ways that require innovation in how leaders engage and manage their workforces. Technology has created virtual workplaces, resulting in co-workers being widely dispersed and working at different times of the day. The mixture of people in the workforce is evolving too, spanning generations and geographies with a demographic more diverse and reflective of the communities where companies are located. Despite the global recession, employees continue to enjoy more choice of where to work. They no longer plan to stay with a company for life, leading to increased job-hopping and cross-fertilisation of workplace cultures.


February 7, 2012

Articles

Say Thank You More Often

By Amy Lyman

Saying thank you to colleagues, staff members, associates, and people more distantly connected to us is an annual year-end ritual for many people in leadership positions. Speeches, memos, newsletter articles and blog posts are often filled with lists of peoples names and the events or actions for which they are receiving thanks. These gestures of appreciation are mostly nice and thoughtful yet they can be accepted with a bit of cynicism by recipients, especially if this is the only time during the year when ‘thanks’ have been provided.


January 11, 2012

Articles

How Zappos Creates Happy Customers and Employees

By Marcus Erb

In business, happiness is often seen as a result of profits, not a driver. What happens when this dynamic is reversed and happiness becomes the first line of business? In the case of Zappos, the result is a multi-billion dollar on-line sales company known best for their customer service, free shipping and 365-day return policy. Speaking at the 2011 Great Place to Work® Conference, Tony Hsieh, CEO and founder, shared the philosophies and practices that drive his company’s culture, and how it fuels their success.


June 7, 2011

Articles

How to Drive a Customer Service Culture

By Marcus Erb

Creating a base of avid customers is the dream of many executives. Loyal buyers offer the promise of steady repeat business, free word-of-mouth advertising, greater revenue, and ultimately happy investors. Yet, shoppers are fickle in whom they trust, particularly if your business is selling used cars, an occupation rated as one of the lowest in trustworthiness by national studies. CarMax, the U.S.’s largest retailer of used cars, provides a rare example of success, achieved through a focus on their workplace culture.


June 7, 2011

Articles

Scripps Health Case Study

By Great Place to Work

What does it take to turn around a large hospital system characterized by operating losses, high turnover, labor shortages, union struggles and legislative risk? Chris Van Gorder knows: he encountered this environment when he became the CEO of Scripps Health in 2000. Since then, the organization has accomplished a turnaround by not only focusing on the system’s financial performance, but also by making a commitment to transform its workplace culture.


May 6, 2011

Articles

Treating Company Culture as a Profit Center

By Marcus Erb

When asked to name their profit centers, few businesses would put their culture on the list. While many create and espouse corporate values, few make commit to their culture as a profit center, investing in its development and protecting it during tough times. One of these rare examples is Robert W. Baird & Co., one of FORTUNE's 100 Best Companies to Work For® for the past eight years.


May 6, 2011

Articles

Herman Miller & Brand Advocacy

By Marcus Erb

The making of a company’s brand is not just the responsibility of the marketing department; it’s in the hands of all of its employees. Spurred by movements such as social media, workers are ever more capable of building up their employer’s reputation or tearing it down. How does a leader inspire brand advocacy in employees? Brian Walker, CEO of Herman Miller, shared his perspective at the 2011 Great Place to Work® Conference in Denver, Colorado.


May 6, 2011

Articles

Mercedes-Benz USA's Turnaround

By Marcus Erb

How does a company go from low associate satisfaction to #15 on the FORTUNE “100 Best” list in the midst of a crippling recession? For Mercedes-Benz USA, the answer was a common sense approach done uncommonly well.


May 1, 2011

Articles

Five Lessons for Driving Innovation & Entrepreneurship

By Marcus Erb

Leaders at PricewaterhouseCoopers, the global accounting firm and a seven-time member of FORTUNE's 100 Best Places to Work For, constantly strive to create a more innovative and entrepreneurial workforce. Their efforts at creating this continuous innovation model have led to accelerated growth and revenue. Along the way, their work to collaborate with and empower employees helped create an even greater workplace.


May 1, 2011