Today, more than ever, there is pressure on the hospitality industry to not only provide great service but also differentiate the stay.
Comfortable beds, clean rooms and friendly, attentive service are just the cost of doing business. Hotels that want to outperform the competition need to find new ways of personalizing the experience or going above and beyond to please guests.
Download Innovation in Hospitality to learn how 4 hospitality industry leaders including Hyatt, Hilton, Kimpton and Marriott drive innovation by investing in their people first and foremost. The result? An Innovation Velocity Ratio 13.5x greater than the industry average.