AT&T's Journey: From Good to Great Place to Work for ALL!

Thur., May 25, 2017 from 8:45am – 9:45am

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Kathleen Larkin-Vice President, Human Resources, AT&T

Susan Sroka - Director, Human Resources, AT&T

Terry Stenzel - Vice President/General Manager, Southwest Market, AT&T Entertainment Group

Tracy Garner -Vice President, Internet & Entertainment Field Services


Rapidly changing technology has ravaged the American workforce. But AT&T is determined to teach its old workforce to use its new equipment. The result is one of the largest challenges in the telecom titan’s 132-year history, with national implications. AT&T made a commitment to invest in and support their people through this transformation by fostering a culture of innovation, inclusion, trust and engagement — making it a great place to work for all employees.

Hear first-hand from top leaders of AT&T's Human Resources and customer-facing business segments as they talk straight about "why" and "how" AT&T embarked on a journey to make AT&T a great place to work for ALL. Experience an intimate discussion and ask questions on the creative and actionable approaches to culture transformation — including the design, successes and key learnings from Innovation Labs and adaptation of the "9 High–Trust Behaviors". AT&T's VP of Human Resources, Kathleen Larkin and other leaders across the organization will share stories about the dividends experienced from investing in employees' personal and professional capabilities, and providing an environment of trust, empowerment, accountability and support.

Three Key Learning Objectives

  • Understand a "holistic" approach to culture change — leveraging data, inspirational leaders, influential employee groups and strategic programs
  • Learn about the approach, tools, impact and learnings from Innovation Labs
  • Gain best practices of creating an environment of trust, empowerment, and holistically supporting employees' ambitions