How World Wide Technology uses listening and storytelling to power a purpose-driven employee experience


What does it look like when a company actively listens to its employees in a purpose-driven way? World Wide Technology goes beyond collecting feedback through their annual surveys to conducting regular listening sessions. These sessions surface issues that matter most to its workforce so that leadership can take action, based on WWT’s DEI learning concept “Listen, Learn, Act”.

The company’s efforts have resulted in a culture where workers feel cared for and supported and take pride in their work. With 9 out of 10 employees saying they are proud to work there, World Wide Technology has earned a spot on the Fortune 100 Best Companies to Work For® list for the last decade.

To ensure employees feel seen, leaders are trained to recognize each individual’s uniqueness, and workers are encouraged to share their story with the company. Programs were created to offer opportunities for to exposure to different backgrounds and experiences, fostering empathy across the organization. Employees are encouraged to share stories of challenge, growth and inspiration on the companies’ storyteller platform, a library of stories that have amassed thousands of interactions.

In this session, hear from World Wide Technology’s For All leaders about their relentless efforts to elevate the voice of the employee – essential work that helps anchor the company’s strategies around diversity, equity and inclusion.

In this session, attendees will learn:

  • How creating active listening sessions builds employee trust and leads to positive change within the global organization, expanding communication efforts, allowing teams from all parts of the world to participate and creating a feedback loop between executive leadership and employees
  • Tips for using storytelling to build empathy and lessons learned from WWT’s storytelling program
  • Why and how their organization might create its own employee storytelling program, with strategies to drive high engagement