AI (Artificial Intelligence), Best Workplaces
At these companies, AI isn’t replacing jobs. It’s helping employees grow in their roles, be more productive, and achieve new heights.
AI doesn’t have to replace workers. At great workplaces, AI is unlocking the full potential of employees, allowing them to move faster, innovate, and develop new skills.
Here is how companies on the 2026 Fortune 100 Best Companies to Work For® List are using AI in ways that improve the lives of their workforce as well as the experience of their customers.
1. Empowering customer service with real-time help & information
It’s always been valuable to serve customers with the right answer at the right time. At the 100 Best, AI is giving customer service reps new superpowers.
At CarMax, an internal-facing AI-powered chatbot called “Rhodes” provides instant access to information for customer-facing roles. A sales rep or customer relations associate can quickly look up information to support the customer’s buying or selling journey, answer questions about state-specific inquiries, and more.
At Bank of America, a tool called “Ask Global Payments Solutions” or “AskGPS” is trained on over 3,200 internal documents and presentations to allow employees to ask business and client-related questions and get immediate answers, even on complex inquiries. Previously, resolving a complicated question might have taken an hour and required finding product specialists in different time zones.
Now, with AskGPS, those answers show up immediately with the push of a button.
At Schneider Electric, “Copilot for Sales” allows thousands of sellers worldwide to prepare for a customer meeting in seconds, update customer databases directly from their inbox, and automatically generate Microsoft Teams meeting summaries.
The result: Sellers spend less time on administration and more time building relationships, Schneider Electric says.
2. Giving more employees access to coaching and 1:1 development
AI offers large organizations the ability to scale one-on-one coaching to their entire workforce.
At Marriott International, a coaching agent called “mCoach” embeds feedback into everyday work, part of a wider effort to empower the frontline. Frontline associates and leaders can receive on-demand support to prepare to set their commitments for the year, deliver candid feedback, and strengthen conversations about performance and career progression.
AI tools are helping Marriott deliver a more consistent experience to all of its thousands of workers worldwide.
Hilton is also using AI for training and coaching, allowing team members to practice handling guest challenges with AI-powered virtual reality tools. Engaging with a virtual guest, team members can practice different approaches and receive instant feedback from an AI coach on how they resolved an issue.
3. Reducing paperwork and bureaucracy for frontline staff
For some frontline roles, constant documentation and paperwork are a tedious part of the job. That’s why several of the health care companies on the 100 Best list are exploring AI tools to reduce paperwork and improve patient care.
At Wellstar Health System, a health system serving the Atlanta metro area, a program called “Nuance Dragon Ambient eXperience” or “DAX” listens during patient visits and automatically drafts complete, structured clinical notes in real time.
This has reduced the time spent on documentation by 20%, Wellstar says, allowing clinicians to reclaim hours each day for patient care and personal well-being, with burnout levels trending down.
SCAN Health Plan is also using ambient dictation tools like Abridge and Ambience.
For clinicians who see patients in a variety of settings, such as SCAN’s street medicine team caring for people experiencing homelessness, or those conducting in-home or bedside care, these tools replace after-the-fact dictation. This allows clinicians to stay more present during visits, improving both the quality of care and the overall clinician and patient experience.
4. Making it easier to gather more employee feedback
Listening is one of the most important ways you can build trust with employees.
With AI tools, companies can better listen to the unique comments and concerns of more employees at scale. At Credit Acceptance, generative AI helps leaders synthesize large volumes of feedback and survey data into actionable items.
At The Cheesecake Factory, AI text analytics help the team identify the specific needs of employees at important moments in the employee journey, such as onboarding. AI also provides more detailed and nuanced analysis of open-ended feedback from survey questions, allowing leaders to glean insights from thousands of employee responses.
5. Increasing opportunities for innovation
When employees can easily innovate, organizations experience more agility and productivity. AI tools help more employees become software developers and coders at companies on the 100 Best.
At Perkins Coie LLP, AI is bridging the gap between “I have a concept” and “We have development bandwidth.” Non-technical staff can prototype and test, exploring workflows that can later be refined and validated by specialists for broader use.
At Elevance Health, AI has allowed some associates to become “citizen developers” and build low- or no-code tools that improve how work gets done. They’re learning new skills and immediately applying them to solve real business problems, all within the guidelines of their “Responsible AI” program.
6. Providing more well-being and safety for staff and clients
While many companies are focused on large language models and chatbots, many more applications can transform the workplace. AI sensors and cameras are revolutionizing resident care for Brightview Senior Living.
Its “SafelyYou” system learns residents’ daily movements and can detect a fall while it happens, alerting caregivers to respond immediately. Since installation, the program has reduced emergency room visits from falls to nearly zero.
AI can also provide well-being solutions for employees. At EY, a program called “Mindful Refuge” provides a 10-minute immersive mindfulness experience that is powered by generative AI and virtual reality technology. Seven in 10 (73%) participants reported a reduction in stress, and nine in 10 (92%) said the sound and visuals significantly enhanced their experience.
7. Improving the employee journey
AI offers HR professionals new tools to ensure that employees succeed.
At Tri Pointe Homes, AI-enabled tools support job scoping, role benchmarking, and the development and refinement of job descriptions, helping ensure clarity, consistency, and market alignment across the organization.
Companies on the 100 Best are also using AI to improve goal setting and performance conversations. At Synopsys, managers can use an AI assist when writing performance reviews, which not only improves clarity and tone but also reduces recency bias.
Companies like DHL are using AI to help employees find their next role within the organization, part of its AI-powered “Career Marketplace.” Now, colleagues get tailored recommendations for career and learning paths that match their experience, skills and preferences. Whether people are developing in their current role or taking the next career step, DHL is using AI to help ensure everyone is making a difference.
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