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Service Management Group (SMG)

Service Management Group (SMG)

Updated April 2021.


Employees say this is a great place to work

Company Overview

About The Company

SMG is an enterprise-level experience management (XM) provider that offers software with a service (SwaS)—uniquely combining platform technology with hands-on professional services to improve customer, patient, employee, and brand experiences.


Information Technology

Company Culture at Service Management Group (SMG)

The employee experience below at Service Management Group (SMG), compared to a typical company.

Learn More

85% of employees at Service Management Group (SMG) say it is a great place to work compared to 59% of employees at a typical U.S.-based company.

  • Service Management Group (SMG)
  • 85%
  • Typical Company
  • 59%

Source: Great Place to Work® 2019 U.S. National Employee Engagement Study.

People care about each other here.
People here are given a lot of responsibility.
People celebrate special events around here.
Management is honest and ethical in its business practices.
People here are willing to give extra to get the job done.

Why Work at Service Management Group (SMG)?

See what employees say about what makes Service Management Group (SMG) a great workplace. These words are drawn from employee comments on the Trust Index™ survey.

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